Summary
In the April 2019 update for CE the integration with Microsoft teams will improve allowing better collaboration between colleagues to close deals.
The new features coming are:
- Access Dynamics 365 records by adding a Dynamics 365 tab into the Teams channel. Collaborate at scale not only on a single Dynamics 365 record (like a sales opportunity), but also on multiple records with a Dynamics 365 view.
- Seamless document collaboration between Dynamics 365 and Microsoft Teams.
- Collaborate on the set of records (like “active opportunity") through conversation and easily access the records while on the go using the Dynamics 365 bot for Microsoft Teams mobile app.
What does this mean for me?
If you have Customer Engagement (CE) online then this update will appear during April 2019.
Further Information
If you have any questions about or need assistance in planning for this change then please contact the GCC Group Support Team on 0845 260 1151 or servicedesk@gccgroup.co.uk
