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CRM – Wave 2 2020 Navigational Changes
CRM – Using Interactive Dashboards
CRM – Adding calendar and Kanban Views
Dynamics 365 Marketing – using date-based segments
Dynamics 365 Marketing – A list of the different segment templates you can create
Enhanced Email in Dynamics 365 CRM allows you to compose an email in a pop up window whilst still being able to move around in CRM.
A knowledge article search option has been added to the menu in CRM, plus the KBA options on a case have changed slightly.
Keep up with latest news and announcements about Microsoft Customer Engagement (CRM)
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