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A knowledge article search option has been added to the menu in CRM, plus the KBA options on a case have changed slightly.
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CRM has added additional column filtering to views.
CRM has added a new method for creating personal views.
New function to quick add multiple products to an opportunity.
CRM search results have changed, now only searches records in the view you are in.
CRM now has the ability to arrange your opportunity pipeline into a Kanban view.
Keep up with latest news and announcements about Microsoft Customer Engagement (CRM)
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