Summary
CRM search results have changed, now only searches records in the view you are in.
Microsoft have made a change to CRM behind the scenes so that when you use the search, instead of it searching through the records based on the quick find search view, it only searches the view you are in.
If you look at the search box it will now say “Search this View”
Can I get it back to the way it was?
If you don’t like this new functionality then presently there is a way to change it back to the way it was.
System Admins can go to Advanced Settings – Administration – System Settings
On the general tab set the “use quick find for searching” to Yes
OK to save
When you refresh CRM, you search should now say “Quick Find”
Further Information
If you have any questions about this or need assistance then please contact the GCC Group Support Team on 0845 260 1151 or servicedesk@gccgroup.co.uk
