CRM - Insert Knowledge Article into an email

How to add a knowledge article into an email


Wave 2 2020 is coming starting October 2020, the below video walks through the new feature that allows a knowledgebase article to be inserted into any email.

If you create knowledgebase articles for frequently asked questions e.g. returns policy, how to fix a product then utilising this functionality speeds up your communication with customers and gives a consistent messaging style and tone.

To view the video, click on the logo below

How do I get this?

If you are on the Microsoft cloud version, then you will be automatically updated starting October 2020.

Further Information

If you have any questions about this or need assistance then please contact the GCC Group Support Team on 0345 260 1151 or