Summary
Reminder of some of the upcoming deprecations in Dynamics 365 CRM.
Definition of Deprecation:
"Deprecated" means Microsoft intends to remove the feature or capability from a future major release. (think the October/April updates). The feature or capability will continue to work and is fully supported until it is officially removed. This deprecation notification can span a few years. After removal, the feature or capability will no longer work.
Classic Interface
October 2020 sees the end of the classic web interface for CRM this will be replaced by the Unified Interface that works across web and mobile devices.
Full “Classic” Outlook Client
The replacement for this is the think outlook app that can also be utilised for the web version of Outlook.
Voice of the Customer
This has been deprecated for a while and it was originally replaced by Microsoft Forms Pro but this has also now been replaced with Customer Voice.
Others
Other functions worth a mention are Contracts, Standard SLAs, Relationship roles, Announcements and Mail merge
What should I do?
Have a look through the full list which is here
Assess to see if you are still using any of these features and if you are then you need to start planning to replace them or workaround them.
Further Information
If you have any questions about this or need assistance then please contact the GCC Group Support Team on 0345 260 1151 or servicedesk@gccgroup.co.uk
